Filters

This video explains how to manage communications within the Move platform's "Conversations" screen. Here's a summary:

1. Conversation Filters: You can filter communications by unread, recent, starred, or all messages. Channels include email, Google Business Profile, live chat, WhatsApp, Facebook DMs, Instagram DMs, phone calls, and voicemails.
2. Advanced Filters: Additional filters allow you to sort by message assignment (to a user or unassigned), message direction (inbound or outbound), and communication type (manual or automated). You can filter by one channel at a time.
3. Search Function: Use the search bar to find specific names, phrases, or keywords, and results will be displayed based on the applied filters.

These tools help manage communication efficiently across multiple channels.